Buyer terms

1. Who is a buyer

• A buyer is a business, trader or professional buying wholesale for its trade or profession. By creating an order you confirm that you buy for those purposes.
• If you buy for your personal needs as a consumer, you keep the mandatory rights of Consumer Protection Law No. 181 of 2018 and its executive regulations, including exchange and return within the legal periods, and nothing in these terms limits them.

2. Requesting quotes and creating an order

• You can ask suppliers you choose for a quote, or write your request and let the platform route it to suitable suppliers. The platform team may help you source suppliers without becoming a party to the sale.
• A quote sent by a supplier is an offer that binds the supplier while it is valid. When you accept it and create the order, a contract of sale is formed between you and the supplier on the terms shown in the order: product and specification, quantity, price, preparation time and shipping method.
• Check specifications, quantities, packaging and preparation time before accepting; the accepted order is the reference for inspection and any dispute.

3. Payment

• You pay the total shown on the checkout page: the goods, the delivery you chose in the shipping calculator, shipping insurance if you chose it, and any taxes the supplier states. You do not pay the platform's commission; it is the supplier's.
• Payment is made to a payment provider licensed by the Central Bank of Egypt, which holds the money until acceptance or a dispute decision; it never enters an EgyGomla account. Paying the provider discharges your obligation to pay the supplier.
• Do not pay the supplier or anyone else outside the platform's checkout. Paying outside it takes the order out of the inspection window and the dispute process.
• We do not store your card details; you enter them directly on the payment provider's page.

4. Shipping and delivery

• You choose the delivery method and carrier in the shipping calculator before paying, and the choice and its price are fixed at the first payment. The carrier you chose (or the supplier with its own vehicles, if you chose that) delivers to the address in the order. Make sure the address and phone number are correct and that someone can receive the goods.
• If a loss in transit exceeds the carrier's liability limit shown before payment, shipping insurance covers the excess where you chose it; otherwise you bear it, except damage resulting from the supplier's packaging. Insurance is therefore advisable for goods worth more than the carrier's limit.
• On delivery, check the number of parcels and their visible condition in front of the courier, and note any visible damage on the delivery receipt or photograph it before signing where possible.
• Refusing delivery without an acceptable reason, or being unreachable after the delivery attempts, makes you bear the shipping cost both ways under the shipping and delivery policy.

5. Inspection and acceptance window

• You have 72 hours from the delivery time recorded by the carrier to inspect the goods against the order.
• Within that window, either confirm receipt and acceptance on the order page or open a dispute with evidence.
• If the window ends without a dispute, the order is deemed accepted and the supplier's amount is released.
• Acceptance does not remove your right to claim directly against the supplier for hidden defects that ordinary inspection cannot reveal under the hidden-defect rules of the Civil Code, but it ends the platform's role in directing the held money.

6. Disputes and refunds

• Disputes are decided under the inspection, disputes and returns policy, on the evidence both sides provide.
• If a refund is decided in your favour, it goes back to the original payment method through the payment provider; how long it takes to appear depends on your bank or the provider.
• Do not dispute the payment with your bank before completing the platform's dispute process, unless the payment was unauthorised. Abusive chargebacks can lead to suspension of the account.

7. Your obligations

• Give correct shipping and billing details, and correct tax details if you ask for an invoice in your business's name.
• Do not abuse disputes or submit fake or altered evidence; doing so may expose you to legal liability.
• Use the products lawfully and as instructed, and hold any licence your activity requires.
• Do not agree with a supplier to complete outside the platform a deal that started on it.

8. Invoices

The supplier is the seller, issues the invoice for the goods and complies with the e-invoice or e-receipt system where it applies. The platform makes the order's documents available on the order page.

9. Responsibility

The supplier is responsible for the quality, conformity and safety of the goods and for its legal obligations as seller. The platform runs the payment, shipping and dispute process under these terms, and the limits of liability in the terms of use apply.