Complaints and disputes

How to report a problem

• Keep conversations, the accepted quote, and payment or shipping evidence in the private paths in your account.
• Use the order conversation to explain the issue to the other party, then contact support if it is not resolved.
• Do not send passwords, sign-in codes or card details by phone or WhatsApp.

EgyGomla's current role

The platform helps organise the record, follow status and review abuse reports. EgyGomla does not currently adjudicate commercial disputes, issue refunds, or guarantee goods quality or delivery.

External payment and shipping providers

Once an external payment gateway or carrier is activated, collection, refund or shipping operations will follow that provider's terms and the announced service contract. Multi-gateway and multi-carrier support is planned, but no live partnership is announced before contracting and testing are complete.

Account safety

If you suspect unauthorised access or abuse, contact support immediately and change your sign-in details through the account system. Support is available around the clock, without a fixed resolution-time promise.

Start a complaint

Use the active support channels and include the order number, if available, without sharing account secrets.

• Contact support