Shipping and returns

Shipping today

EgyGomla does not offer an integrated shipping service today and does not contract a carrier on anyone's behalf. Buyer and supplier agree on the delivery method, place, cost and date in the accepted quote or commercial order.

Shipping cost is separate from the price of the goods unless the accepted quote explicitly says otherwise.

Before you accept a quote

• Confirm the delivery place, the shipping cost and who pays it.
• Agree in writing, inside the order, on the expected preparation and delivery dates.
• Agree how the goods will be inspected on delivery and what counts as a defect or shortage.

Receiving and inspection

• Inspect the shipment on delivery against the agreed quantity and specification.
• Record any defect or shortage with photos in the order conversation as soon as possible.
• Keep the shipping receipt or proof of delivery.

Returns and exchanges

The supplier sets the return or exchange terms and agrees them with the buyer before the order is accepted. The platform does not impose a single returns policy, does not issue refunds and does not guarantee that a supplier accepts a return.

If the two sides cannot resolve a disagreement, follow the steps on the complaints and disputes page.

Future shipping services

Integration with external carriers is part of the platform's plan. We will not announce a shipping service before contracting, testing and activation are complete; it will then follow the carrier's published terms.

Shipping questions

Contact support if you need help organising order details or following an order's status.

• Contact us